Shipping, pickup and policies

Shipping and pickup

Pickup in Scottsdale

Scottsdale, AZ. By appointment. We'll message you to set a time.

Insured shipping

Ships insured with signature in 1 to 3 business days. Free shipping on orders over $500. You'll get a tracking number by email.

Refunds

Custom and one-of-one pieces are made for you, so they're final sale once work starts. For anything else, message us within 7 days of getting it and we'll make it right. Refunds go back to the card you paid with, usually within 5 to 10 business days.

Privacy

We use your name, phone, email and address only to fill and deliver your order and to answer your messages. Payments are handled by Stripe; we never see or store your card number. We don't sell your information.

Contact

DM @urbnjewelerz. Or chat with us right here.